Wrike Support
We care about your Wrike experience. That’s why it’s so important to us to provide the best support to address any emerging issues and questions. Wrike Support is available in several packages depending on your needs, size, and budget.
Wrike Support Packages
Wrike Support
We care about your Wrike experience. That’s why it’s so important to us to provide the best support to address any emerging issues and questions. Wrike Support is available in several packages depending on your needs, size, and budget.
Premium Support benefits
Download the Premium Support & Uptime SLA one-pager
Workspace live chat support is available 24 hours on business days for all paid users
| Support Package | Freemium | Standard | Premium | Premium Plus Success |
|---|---|---|---|---|
| Who | Free Wrike account | Paid and trial Wrike account | Paid Wrike account with purchased Premium Support | Paid Wrike account with purchased Premium Plus Success |
| Channels | Web Form | Web Form Help Center chat Phone |
Web Form Help Center chat Dedicated phone line Workspace chat |
Web Form Help Center chat Dedicated phone line Workspace chat |
| Working Hours/Days | 24/5 | 24/5 | 24/7 | 24/7 |
| First-Response Time for Tickets | N/A | 24 hours | 1 hour | 1 hour |
| Support resources | Shared Support team | Shared Support team | Prioritized response across all channels | Designated support agent |
| Cost | Free | Included in your plan | Contact Wrike representative for pricing | Contact Wrike representative for pricing |
On-demand support availability via Web Form and callbacks on weekends
Guaranteed 1-hour first response time, including weekends
Unlimited phone and screen-sharing support on weekdays. Calls are prioritized via a dedicated phone line
Can’t decide which Support package would work best for your team?
Freemium
Standard
Help Center chat
Phone
Premium
Help Center chat
Dedicated phone line
Workspace chat
Premium Plus Success
Help Center chat
Dedicated phone line
Workspace chat
Easy access to chat
Weekend support
Priority phone support
Fast responses
Wrike’s Premium Support package is available for purchase as a subscription add-on.
Wrike makes commercially reasonable efforts to provide equivalent of Standard Support for all trial customers by default. If you are interested to try benefits of Premium Support please contact Wrike representative for more information about Premium trial.