Wrike Support

We care about your Wrike experience. That’s why it’s so important to us to provide the best support to address any emerging issues and questions. Wrike Support is available in several packages depending on your needs, size, and budget. 

Wrike Support Packages

Wrike Support

We care about your Wrike experience. That’s why it’s so important to us to provide the best support to address any emerging issues and questions. Wrike Support is available in several packages depending on your needs, size, and budget.

Premium Support benefits

Download the Premium Support & Uptime SLA one-pager

Workspace live chat support is available 24 hours on business days for all paid users

Support Package Freemium Standard Premium Premium Plus Success
Who Free Wrike account Paid and trial Wrike account Paid Wrike account with purchased Premium Support Paid Wrike account with purchased Premium Plus Success
Channels Web Form Web Form
Help Center chat
Phone
Web Form
Help Center chat
Dedicated phone line
Workspace chat
Web Form
Help Center chat
Dedicated phone line
Workspace chat
Working Hours/Days 24/5 24/5 24/7 24/7
First-Response Time for Tickets N/A 24 hours 1 hour 1 hour
Support resources Shared Support team Shared Support team Prioritized response across all channels Designated support agent
Cost Free Included in your plan Contact Wrike representative for pricing Contact Wrike representative for pricing

On-demand support availability via Web Form and callbacks on weekends

Guaranteed 1-hour first response time, including weekends

Unlimited phone and screen-sharing support on weekdays. Calls are prioritized via a dedicated phone line

Can’t decide which Support package would work best for your team? 

Contact us for advice

Can’t decide which Support package would work best for your team?

Freemium

Who
Free Wrike account
Channels
Web Form
Working Hours/Days
24/5
Support resources
Shared Support team
Cost
Free

Standard

Who
Paid and trial Wrike account
Channels
Web Form
Help Center chat
Phone
Working Hours/Days
24/5
First-Response Time for Tickets
24 hours
Support resources
Shared Support team
Cost
Included in your plan

Premium

Who
Paid Wrike account with purchased Premium Support
Channels
Web Form
Help Center chat
Dedicated phone line
Workspace chat
Working Hours/Days
24/7
First-Response Time for Tickets
1 hour
Support resources
Prioritized response across all channels

Premium Plus Success

Who
Paid Wrike account with purchased Premium Plus Success
Channels
Web Form
Help Center chat
Dedicated phone line
Workspace chat
Working Hours/Days
24/7
First-Response Time for Tickets
1 hour
Support resources
Designated support agent

Easy access to chat

Weekend support

Priority phone support

Fast responses

Wrike’s Premium Support package is available for purchase as a subscription add-on.

Contact us for advice

Wrike makes commercially reasonable efforts to provide equivalent of Standard Support for all trial customers by default. If you are interested to try benefits of Premium Support please contact Wrike representative for more information about Premium trial.

Contact Wrike