Wrike Support

We care about your Wrike experience. That’s why it’s so important to us to provide the best support to address any emerging issues and questions. Wrike Support is available in several packages depending on your needs, size, and budget. 

Wrike Support Packages

Wrike Support

We care about your Wrike experience. That’s why it’s so important to us to provide the best support to address any emerging issues and questions. Wrike Support is available in several packages depending on your needs, size, and budget.

Premium Support benefits

Download the Premium Support & Uptime SLA one-pager

Workspace live chat support is available 24 hours on business days for all paid users

Support Package Freemium Standard Premium
Who Free Wrike account Paid and trial Wrike account Paid Wrike account with purchased Premium Support
Channels Email Email
Help Center chat
Phone
Email
Help Center chat
Dedicated phone line
Workspace chat
Working Hours/Days 24/5 24/5 24/7
First-Response Time N/A 24 hours 1 hour
Cost Free Included in your plan Contact Wrike representative for pricing

On-demand email support availability and callbacks on weekends

Guaranteed 1-hour first response time, including weekends

Unlimited phone and screen-sharing support on weekdays. Calls are prioritized via a dedicated phone line

Can’t decide which Support package would work best for your team? 

Contact us for advice

Can’t decide which Support package would work best for your team?

Freemium

Who
Free Wrike account
Channels
Email
Working Hours/Days
24/5
Cost
Free

Standard

Who
Paid and trial Wrike account
Channels
Email
Help Center chat
Phone
Working Hours/Days
24/5
First-Response Time
24 hours
Cost
Included in your plan

Premium

Who
Paid Wrike account with purchased Premium Support
Channels
Email
Help Center chat
Dedicated phone line
Workspace chat
Working Hours/Days
24/7
First-Response Time
1 hour

Easy access to chat

Weekend support

Priority phone support

Fast responses

Wrike’s Premium Support package is available for purchase as a subscription add-on.

Contact Wrike